The Smart SIM ID Upload Error is a commonly encountered issue during the Smart SIM Registration Process. Hence, this article will explain the reasons behind the Smart SIM ID Upload Error and tips to resolve this problem.
Technically, the Smart SIM Registration ID Upload Error occurs when users try to upload their government-issued ID to complete their SIM registration, but the system fails to accept it. Ultimately, this error blocks the further SIM registration process.
In the meantime, the most common reasons for Smart SIM ID Upload Error are unsupported file format, large-sized images, and cropped or blurred photos. Of course, users can remove this error by identifying and fixing it.
Common Causes of ID Upload Error
When you are unable to get through the ID upload process at the Smart SIM registration step, you might be experiencing a few technical or user problems. Nonetheless, Smart SIM ID Upload failure can be caused by the following most likely reasons.
Unsupported File Format
The system is selective in the image formats such as JPG, PNG or PDF. Your ID photo can also cause an error if it is in an unsupported format like HEIC or BMP. This is normally solved by converting your file to the appropriate format.
Large File Size
The largest allowable file size to upload on each platform is limited and commonly limited to 5MB. Then, your ID file larger than this limit will fail to upload successfully. Make use of online applications to reduce the size of the image. This helps to make it small but be able to read it.
Blurry or Cropped Image
Verification of your ID is done automatically and clearly. It will reject the file if the image is not sharp enough or if important information such as name or number is cropped. Have the photo be sharp, well-lit, and show all corners of the ID. Do not scan at low resolutions.
Unstable Internet Connection
The upload process may be disrupted in between by a poor or disrupted internet connection. This usually leads to timeouts or partial uploads. Make sure you are always linked to a stable and strong Wi-Fi or mobile network. Never use broadband and public networks.
Outdated Browser
Modern file upload tools might not work with older browsers. This may cause mistakes when selecting/ uploading your ID document. You need to ensure you have an up to date browser with any newer version to ensure compatibility.
How To Fix Smart SIM ID Upload Error
Smart SIM ID Upload Error does not automatically condemn your registration. You can also remedy the situation in only a few steps and continue with your SIM activation. You can fix it in a few moments by checking it as follows:
Check Image Format and Size
Ensure that your ID is stored in the right format. Also, make sure that the file size does not overstep the limit of the platform, which is normally 5MB. Free online tools allow converting or compressing the file. Never repeat and check again.
Retake the ID Photo
The system can reject your ID photo when it is unclear, too dark, or has no corners. Scan a new photo in a bright area, with the document still flat and visible. Do not use filters or editing that can make it less distinct. A good camera on the phone or a scanner is recommended.
Use a Stable Internet Connection
The upload is likely to be disrupted by an unstable or slow connection. Retry after connecting to a good and solid Wi-Fi or mobile network. Do not upload in the hours of poor signals or heavy signals. Before trying to upload again, refresh the page.
Update the Smart App
Having an obsolete version of the Smart Registration app may lead to technical issues. Check the update in your app store and re-upload again. Updates tend to address known bugs, as well as performance. To get the best out of the app, restart the app after updating.
Try Alternative Submission Methods
In case online upload still does not work, search within the other options provided. Other users are successful at switching between apps and web browsers. Otherwise, you can register in a Smart store or accredited hub.
Conclusion
In short, the Smart SIM ID Upload Error is frustrating since it stalls the users by blocking the further SIM Registration process. However, a few efforts and tips could make the Smart SIM ID Upload Error fixable, including uploading clear photos, ensuring a stable internet connection, and avoiding images of large size. In the meantime, the Smart SIM Customer Support is always available to troubleshoot the ID Upload-related errors and glitches. On the sidelines, bookmark our website and push the notification icon to receive an alert whenever we publish a new article or blog related to the Smart SIM Registration.
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